NPS Glossary

HEADLINE

This text box changes the name of your campaign if you decide to change it. You can change the campaign name by clicking on campaign name text. 

HEADER IMAGE

If you would like to include an image for your campaign, you can upload it here.

BODY CONTENT

This text box displays the contents of the NPS survey you want to send to your users. You can add text, pictures, hyperlinks, and videos. 

LEFT BUTTON

Use this drop-down menu to determine the action of the left and right buttons of that particular NPS survey.

The options are

• Dismiss – Closes the Announcement. It will never show again.
• (No Button) – Does not display a button. The In-App Announcement can be closed by clicking outside the window or by clicking the X on the top right corner.

The right button is SUBMIT by default.

LEFT/RIGHT BUTTON TEXT

Click on this text box to edit the text that appears in the buttons of this specific NPS survey.

COMMENT BOX

Toggle this to on, to display a comment box after a rating is given.

DARKEN BACKGROUND

Toggle this to on, to darken the background when this modal is displayed. This is useful when calling attention to important and critical information.  

OPEN LINKS IN NEW WINDOW

Toggle this to on, to display any links in a new window.

CAMPAIGN POSITION

Select the specific location that you want to display this NPS Survey.

• Top Right – Positions the modal in the top right positon.
• Top Left - Positions the modal in the top left positon.
• Bottom Right - Positions the modal in the bottom right positon.
• Bottom Left - Positions the modal in the bottom left positon.
• Center - Positions the modal in the center position.

DISPLAY ON SPECIFIC PAGE

Select the specific page that you want to display this NPS Survey.

DELAY PRESENTATION

You can select this option to delay the presentation of your NPS Survey by 'x' seconds after your app loads.

SHOW MORE THAN ONCE

Toggle this on and select the number of times you would like to present a campaign. Selecting it will cause the NPS Survey to appear every session. The slider changes the number of times the survey will be displayed, increasing it to multiple sessions per 24 hours.  

ADD REMIND ME BUTTON

Toggle this on to add a Remind Me button. This button will override the SHOW MORE THAN ONCE option and will display the NPS Survey again 24 hours later.

RESET IMPRESSIONS

This option would be best useful for presenting a tour once every 'x' days - indefinitely until you pause the campaign. Enabling this option could be very dangerous - Ex: if you have enabled this option to reset campaign impressions once every '2' days, this campaign would be presented to your end users once every 2 days (indefinitely until the campaign is paused), even if the user has already seen the campaign. One other important point to note is that - if you configure to reset impressions once every 'x' days, the campaign results for that campaign would also be removed after the 'x' day period–meaning, there won't be a historical list of results unless you export the campaign result data once every two days

EDIT AUDIENCE

This button saves your progress for this NPS Survey and takes you to the audience configuration page.