User Details

When you click on a user’s name in engagement results, Live Feed, Health Dashboard, or anywhere else in the UserIQ application, it will pull up the User Details page as seen above. The User Details page provides an overview of the User (Overview), data that is being passed to UserIQ for the user (Attributes), the user's sentiment history (Sentiment), and their recent activity history (activity).

Overview

Here in the overview section, you will find a summary of all the other sections such as sentiment, activity, and user attributes - put into a single view for your convenience. You may choose to select the other individual sections if you would like more information.

Sentiment

Here, you will be able to find a graph of the rating survey ratings that the user has provided (only shows the 8 latest survey ratings) along with other data points such as the number of/percentage of rating surveys taken and the average rating of surveys in the last 12 months. You will also find the NPS responses that they have provided along at the bottom of this section.

Activity

Under this section, you can find graphs of how the user has interacted with features, days they have been most active, actions that the user has taken in UserIQ, and the engagements they have engaged with - all in the last 30 days.

User Attributes

The attributes shown under this tab are the account/s that the user is a part of, the user’s first, last visit, and a list with all the users' attributes that are passed to UserIQ as custom variables or by any external data integration.