To adjust the way the information is displayed or to determine what data is coming into UserIQ, you can go to Site Settings.
To access Site Settings you need to be an Admin. From the menu across the top, click on your name and click Site Settings.
From Site Settings you can:
- Adjust the Global Engagement Throttle which determines the number of engagements a user can be presented within a given period of time. The default value is 5 in a 24 hour period.
- Exclude classes and separate element IDs by using Custom Excluded Class List. You can exclude multiple classes (separated by comma) by typing in the text area and remove Element IDs by checking the checkbox "Remove Element ID's from UserIQ Data Schema".
- Filter Internal User Domains so the data from internal users (employees or outside contractors) are not tabulated in the totals skewing the data. So if you log into your system as a customer, your activity will not be recorded.
- Set the Default Reply-to Email Address for your engagement emails.
Once you make any changes click the Update Settings button.
View the Custom Variables and Mapping that have been enabled in the tracking code.
Add & Manage Users In UserIQ
This requires Account Admin privileges.