The dashboard is essentially an analytical version of your "everyone segment" (everyone segment includes all of your users across all of your accounts). The analytics in the dashboard can be broken down into four regions:
2. User and Account Totals
3. Overall Usage & Activity
4. engagement Results
This section consists of leaderboard charts for your top used features, most active users, and most active accounts.
Top Used Features
This leaderboard helps you understand the most used named features among all of the ones that you have created in UserIQ.
This list features the top 10 named features that were clicked on in the past 30 days. You can also view the number of times a named feature was clicked in that period.
Most Active Users
This leaderboard provides insight on your most active users. We determine the overall activity of a user based on the number of actions they have taken in your app (combination of page views, feature clicks, and engagement impressions) and the number of sessions they have had in a stipulated amount of time. Using those metrics, we display the top 6 users with highest overall activity in the past 30 days.
Most Active Accounts
This leaderboard provides insight on your most active accounts. We display the top 6 accounts with highest overall activity in the past 30 days.
User and Account Totals
Here you have a consolidated view of your overall user count, overall account count and average session frequency (in the past 30 days).
This modal displays the total number of users that currently exist in all of your accounts across your app. It also displays a graphical view in the background that displays your users' trend through the past 30 days. Also, this total users number is color-coded (teal for increase, red for decrease) to better inform if your users are increasing/decreasing.
This modal displays the total number of accounts in your app. It also displays a graphical view in the background that displays your accounts trend through the past 30 days. Also, this total users number is color-coded (teal for increase, red for decrease) to better inform if your users are increasing/decreasing.
Average Session Frequency
We define user sessions the following way: If a user logs in, spends 'x' minutes of time (x can be anything between 15 minutes to a century), stays inactive (for 30 minutes or more) or navigates away to a different page (for 30 minutes or more) and comes back to UserIQ, we count it as 2 sessions even if they were logged in all the time.
Average Session Frequency is the average of the sum of sessions all your users had per day, in the past 30 days. This helps you throw some insight on how many active sessions your users are having per day, on an average.
Overall Usage and Activity
Here you have a consolidated view of your overall user count, overall account count, and average session frequency for the past 30 days.
This is a color-coded graph of overall activity over the past 90 days. Each cell in this graph constitutes a single day. The y-axis has seven rows that represent seven days in a week. The x-axis gives information on the specific week and month in a year (for example, the week of Jan 2nd). Darker colors indicate more overall activity than lighter colors.
You can get more information on the overall activity per day by just hovering over a cell. You can get information on an exact date including total unique user logins, total user actions and total sessions on that day. You also can choose to display certain color of impressions in this representation by clicking the colors at the bottom. In addition, you can use the legend below to click on and off certain colors to include/exclude certain magnitudes.
This radial graph is a consolidated view of the most used features and/or page views. You can also click on the legend to include/exclude that specific feature usage in the graph.
Sessions and Users Over Time
This is a consolidated graphical representation of total unique user logins, total user actions, total user sessions and segment size (here, it is overall users) per day, over a 30-day window.
Similar to the previous graphs, you can hover over the dots to provide a more detailed breakdown. You can also click on the legends to include/exclude those specific attributes in the graph.
Our feature usage graph looks similar to the previous one. One improvement is a broader spectrum of colors for at-a-glance insights.
By default, the graph displays the top 5 features used over the past week. You can click to include/exclude more features and also change the date range for that usage. Similar to the previous graphs, you can hover over the dots to provide a more detailed breakdown.
This section consists of NPS results and other engagement results displayed by most recent engagement results first.
Most Recent NPS Results
This graph displays your three most recent NPS Survey results, ordered by Promoters, Detractors and Passives. Simply hover over the legends to highlight the category of responder. Your composite NPS score is displayed at the top of this modal for a high-level overview.
Most Recent Engagements
This modal consists of several graphs, which include the most recent engagement results that are not NPS Surveys. This modal can contain up to 30 engagement results that can be viewed with the help of a horizontal scroll view. Similar to NPS results, the most recent engagements are going to be seen first.
Update: Please note that only Announcements and Info-bars results are displayed under the Most Recent engagements section.