How Often is Data Updated in UserIQ?

At UserIQ, we provide data at different intervals of time—ranging from nearly real-time to weekly. Below you’ll find a breakdown for your reference:

The following pages update:

On-demand

• Journey Paths
• Segment Detail pages - You can hit the 'Refresh' button on a segment detail page to update information (they can also be updated automatically once every day after you favorite them on All Segments page)
• Customer Health Dashboard - You can navigate to Site Settings -> Dashboard Calculations and hit 'Save & Calculate' button to update your Customer Health Dashboard

Near Real - Time

• Event Logs (could be delayed during peak hours)

Volume and Time of Day Dependent

• Engagement results (on User Detail pages)
• Named Feature list

Daily (between 2:00 - 3:00 AM EST)

• Dashboard (landing page)
• Segment Detail (Favorited Segments only)
• Engagement results (on Engagement results pages)
• Feature Detail page
• User Detail pages (Custom Variable information)
• Zendesk Integration Sync
• Salesforce Outbound happens in a 24 hour timeframe - the time is dependent upon when the interface was last started so the synch can happen during the day.

Weekly (between 2:00 - 3:00 AM EST Saturday)

• Legacy Health Dashboard (Auto updates weekly on Saturdays)