How Often is Data Updated in UserIQ?

At UserIQ, we provide data at different intervals of time—ranging from nearly real-time to weekly. Below you’ll find a breakdown for your reference:

The following pages update:

On-demand

• Journey Paths
• Segment Detail pages - You can hit the 'Refresh' button on a segment detail page to update information (they can also be updated automatically once every day after you favorite them on All Segments page)
• Customer Health Dashboard - You can navigate to Site Settings -> Dashboard Calculations and hit 'Save & Calculate' button to update your Customer Health Dashboard

Near Real - Time

• Currently Online (could be delayed by up to 1 hour during peak hours)
• Recent Activity (could be delayed by up to 1 hour during peak hours)

Hourly

• Campaign results (on User Detail pages)
• Named Feature list

Daily (between 2:00 - 3:00 AM EST)

• Dashboard (landing page)
• Segment Detail (Favorited Segments only)
• Campaign results (on Campaign results pages)
• Feature Detail page
• Feature Impressions
• User Detail pages (Custom Variable information)
• Salesforce integration sync
• Zendesk integration sync

Weekly (between 2:00 - 3:00 AM EST Saturday)

• Customer Health Dashboard (Auto updates weekly - If you would like your Health Dashboard to update on-demand, please refer to the on-demand section above)